FAQ

Question: How to order in Outerbloom?

For ordering, follow these simple steps:

Choose the product(s) you want and click “Buy Now”

You will then be navigated to the Cart page, review your order (product type and quantity) then click “Checkout”

Fill out the required information such as address, phone number, etc then continue to the shipping method by clicking “Continue to shipping method” option.

Choose the method of shipping that you desire then click “Continue to the payment method”

Choose the method of payment that you want then click “Pay now” or “Complete order”

Question: How long is the delivery process?

Flower delivery process depends on the time slot that you have chosen.

If you choose the morning time slot, the flowers will be received at your destination around 10 am - 3 pm on the delivery date.

If you choose the afternoon time slot, the flowers will be received at your destination around 3.01 pm - 7 pm on the delivery date.

Question: What are the methods of payment in Outerbloom?

At the moment, the available payment methods are Visa and Mastercard credit cards, and PayPal.

Question: How much is the delivery fee?

There will be no delivery fee for all orders as we provide free shipping.

Question: How is the order process like?

After we receive your payment, the flowers will be arranged perfectly then delivered by our courier to your destination address.

Question: Can the flowers be delivered on the same day I place the order?

Yes. We can deliver your flowers on the same day if we receive your order and payment by 3 pm.

Question: What is the area limit of the delivery?

We deliver all around Singapore.

Question: Are the flowers fresh?

Yes. We guarantee that the flowers exclusively arranged for you will be of the best and freshest quality.

Question: Can I exchange the flowers if I don’t like them?

The flowers that have been bought cannot be exchanged. Unless you receive a flower arrangement or product that is different from what you have ordered, then will we replace it according to your order.

Question: What is the refund policy?

Customer is eligible for a refund if the product is out of stock . Our customer care will contact you to confirm the refund process.

Question: Where can I get further information?

If you require further information or any assistance, you can contact our Customer Service on Whatsapp (+6282123599800) or email us at: info@outerbloom.sg